Screens
A projector or TV isn't showing anything
A projector or TV isn't showing anything
Check that screens are on in the Screens menu (⌥⌘1 for audience, ⌥⌘2 for stage), then Refresh Displays (⇧⌘R). In Settings › Screens, check the display is chosen for a screen, and use Identify Screens to see which is which.
The output is on the wrong display
The output is on the wrong display
In Settings › Screens, choose the right display for each screen. Slipity Pro remembers each display by itself, so it stays put next time.
The picture is skewed or doesn't fill the screen
The picture is skewed or doesn't fill the screen
Use Corner Pin in Settings › Screens to square it up, and the Test Pattern to check.
Words are on the screens but I can't see them in the preview
Words are on the screens but I can't see them in the preview
The preview shows the screen picked above it. Choose Program, or the screen you’re looking for, from the menu at the top of the preview.
Apple TV and remotes
No Apple TV appears
No Apple TV appears
The Apple TV and your device must be on the same network, with Slipity Screen open on the TV. On the Mac, check that Slipity Pro may use the local network in System Settings › Privacy & Security › Local Network.
An Apple TV says it's in use by another Mac
An Apple TV says it's in use by another Mac
Pair it again from this device. Pairing takes over from any Mac driving it now.
A remote can't find the Mac
A remote can't find the Mac
Turn on Allow Remote Control on the Mac, and keep both on the same network. If the Mac was paired before and has been forgotten, Pair… again.
Sound, cameras and listening
Voice Follow isn't hearing anything
Voice Follow isn't hearing anything
Check Listen To in Settings › Voice Follow, and that Slipity Pro may use the microphone and speech recognition in System Settings › Privacy & Security.
A camera shows black
A camera shows black
Check the camera is chosen in Settings › Inputs, and that Slipity Pro may use the camera in System Settings › Privacy & Security › Camera.
A film plays but there's no sound
A film plays but there's no sound
Background media arrives muted, so it stays quiet under the words. Unmute it in the slide’s inspector, or change how media arrives in Settings › Audio & Video.
Library and purchase
A change on one device hasn't reached another
A change on one device hasn't reached another
Both need the same sync in Settings › Sync — the same iCloud account, or the same Google account. Screens, outputs, Looks and the usage report stay with each device on purpose.
Every slide of an imported song is its own group
Every slide of an imported song is its own group
Pick all its slides, right-click, and choose Group › None.
The watermark is still showing after buying
The watermark is still showing after buying
Open Settings › Slipity Pro and choose Restore Purchase, signed in to the Apple Account you bought with. A purchase waiting for approval unlocks as soon as it’s approved.
Sermon notes or the Set Builder say they can't read
Sermon notes or the Set Builder say they can't read
They use Apple Intelligence. Turn it on in System Settings › Apple Intelligence & Siri, and wait for it to finish getting ready.